Terms & Conditions
Shipping
All orders are shipped via Australia Post standard shipping for a flat rate fee of $10 AUD.
Delivery Times
All delivery timeframes provided at check out are approximate and cannot be guaranteed. Delivery times are the responsibility of the courier service, and may be subject to delays beyond our control.
Lost or Missing Parcels
Arby Bicca is not responsible for parcels that go missing in the post, and will not replace items that go missing as this is the responsibility of the courier service.
If an incorrect delivery address is provided at checkout Arby Bicca is not responsible for locating the parcel. We will not replace items sent to the wrong address if it was entered incorrectly at checkout.
Custom Taxes and Duties
All international customers are responsible for custom taxes on delivery. We refuse to mark anything as a ‘Gift’ or at a lower value so that a customer can avoid taxes. This is illegal and all requests to do so will be refused.
If you would like to check what the Custom Taxes and Duties will be on your order, please refer to http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
Returns & Exchanges
If you would like to return an item, please let us know at info@arbybicca.com within 7 days of receiving your order, providing your reasons for the return and/or exchange requirements. We will happily offer you the option to exchange full-priced items that do not fit correctly. You may exchange them for the right size, colour or style within 7 days of your original order delivery date, subject to stock availability. Please note we are unable to provide online store credit notes for returned items at this time. If we receive your returned item within 14 days of your original order delivery date, you may request a refund (excl. shipping).
No refunds or exchanges will be given on sale items or items purchased with a promotional discount code - these sales are final and cannot be returned.
Returns Policy
Any returns that are sent back to us without prior approval will not be processed.
All items must be returned unworn, unwashed, with all tags attached & in original condition, suitable for resale. We are unable to accept returns of used, laundered or customer damaged goods. All returns will be thoroughly inspected upon receipt & will only be processed if the above returns standards are met. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. Until your return is received by Arby Bicca, it is your responsibility. We recommend using a tracked service as Arby Bicca does not take responsibility for lost or damaged packages. We encourage you to return your items in recycled packaging to help us reduce waste. All return shipping costs are the responsibility of the customer. Shipping of any exchanged items will be free for the first exchange, however any subsequent exchanges made will be charged. Returns must arrive back to our studio within 14 days of the original delivery date. Returns exceeding this timeframe will be sent back to you at our discretion.
Refunds
If you receive a faulty product, please notify us via email immediately. While your rights under Australian Consumer Law are protected and honoured by us, you must always notify Arby Bicca within 7 days after receiving your order. If Arby Bicca considers the products to be defective, we will provide a full refund including shipping costs. This may take up to 15 business days to appear on your account.
Terms of Service
This website is operated by Arby Bicca. Throughout the site, the terms “we”, “us” and “our” refer to Arby Bicca. Arby Bicca offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
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